Support
Returns, refunds and order issues
We want every order to arrive exactly as expected. When something goes wrong, this is how we handle it.
Cancellation before dispatch
You may request cancellation at any time before your order is dispatched. Email hello@prooflinepeptides.ca with your order reference.
Returns after dispatch
Ordinary returns are not accepted once an order has been dispatched. After a parcel leaves our fulfillment process, we cannot independently verify the product's integrity or how it has been stored.
Damaged, incorrect or incomplete orders
Please report the issue to hello@prooflinepeptides.ca within 48 hours of recorded delivery, including:
- Your order reference
- A clear description of the issue
- Photographs of the shipping package, the label and the affected item
After reviewing the circumstances, Proof Line Peptides may offer a replacement, store credit or a refund.
Missing or lost shipments
If tracking shows no progress or a parcel appears lost, a carrier investigation may be needed before we can resolve it. We will keep you informed.
Address issues
Reshipping caused by an incorrect or incomplete address supplied at checkout is normally the customer's responsibility. See shipping and fulfillment.
Your rights
Nothing in this policy limits any rights you have under applicable Canadian law that cannot be waived.