Support
Contact and order support
All questions go to one place. Write to us and include the details below so we can help in a single reply.
hello@prooflinepeptides.ca
Our official address for support and for Interac e-Transfer payments.
Before you order
Ask about formats, strengths, pricing, shipping or payment. We cannot provide medical, dosing, preparation or administration advice.
Payment confirmation
If you have sent your e-Transfer and want to confirm it arrived, include your order reference and the name on the transfer. See payment information.
Address corrections
Email us as soon as possible — corrections can only be made before dispatch. Include your order reference and the full corrected address.
Order status
Tracking is sent once the parcel has entered the carrier network. If you haven't received it after your payment was confirmed, send your order reference.
Damaged, incomplete or incorrect shipments
Report the issue within 48 hours of recorded delivery, with photographs of the shipping package, label and affected item. Our returns and order issues policy explains what happens next.
What to include
- Your order reference (for example PLP-XXXXXXXX)
- The name and email used on the order
- A clear description of your question or issue
- Photographs, if the question concerns a delivered parcel
Never send online-banking passwords or security answers. We will never ask for them.